Shipping policy
You can expect your order to arrive quickly and in great condition.
Flow Plumbing Imports Ltd offer ???? shipping on all orders ???? and above. If your order is below $99, our NZ flat shipping rates are ???? and ???? to rural addresses.
We know you’ll often be ordering things you need in a hurry - we’ll dispatch your order within 1 working day. Occasionally a product which you order may be out of stock. In this case we’ll contact you promptly with an ETA, however this will be stated on the item at the time of purchase.
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address.
You can expect to receive your goods within 3-5 working days of having placed your order. We use Team Global Express for all national deliveries. Due to delays here and there, we state 3-5 working days to be safe.
We send non-signature unless otherwise requested. If you’re not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it safe to leave, they’ll leave a card to call.
If delivery is to a business you must include the business name in your delivery address.
We accept responsibility for parcels lost in transit within New Zealand, and prior to it been delivered to your home/business provided. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation. Please take photos of packaging prior to opening if possible.
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