About flow

The team at Flow are leaders in the plumbing industry. They provide the world’s best luxury bathroom and kitchen products coupled with their years of practical experience giving exceptional after sales service.

Like every other area of life, bathrooms have their very own particular requirements. Apart from the purely functional and hygienic aspects, bathrooms are increasingly places of peace and relaxation, offering a safe haven when life is more frantic than ever – representing a projection of our needs, wishes and dreams. To enable our clients to fulfil these aspirations we select only the very best products available.

Our years of experience in this industry meant there were very few products that could live up to our very high standards.

Flow’s primary brands include Hansgrohe, Axor, Geberit, Keramag and more.

Our Differences

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Our team at Flow has a wealth of experience in the plumbing industry with over 100 years of combined knowledge. We understand our products, from specification to installation requirements. We know our industry.

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At Flow, we understand the complete process from manufacture to installation. We know our products inside and out and are fully conversant with the requirements to ensure they work as they should. As part of our service to our customers, we offer advice alongside after-purchase care.

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The combined knowledge, skills and strengths of the Flow team support each other in business and in presenting all aspects of our quality products.

What Others Say

“Excellent service from Martin! We would certainly recommend Flow Imports to anyone building or renovating. Nothing was a problem for Martin and any issues or concerns we had he dealt with immediately. He went out of his way to ensure our products reached us in excellent condition, he even emailed Germany to ensure that our sink was packaged properly for the journey to New Zealand! Thanks Martin for everything you did for us, we really appreciated it.”

Geoff and Charmaine Bland, New Plymouth

“The design team at Avery Team Architects can rely on Flow to assist in the specification of high quality real European fittings, supplied at competitive and often fixed prices to match the Architectural intent. They provide personal backup on an almost unlimited basis ensuring our clients continued use and enjoyment over decades.”

Kerry Avery Director, Avery Team Architects Ltd

“My company and I have known and worked with the people at Flow for nearly 30 years and have always enjoyed referring them to our clients.

The wonderfully designed and manufactured products they trade, their technical knowledge and their commitment to service are exceptional. More than anything else they understand, as we do, how important it is that our clients feel inspired and cared for throughout the design and realisation process. As professionals who rely on our reputation, we refer carefully and sparingly and have absolutely no hesitation in highly recommending them.

John Durkin Principle, Abri Architects

Meet Our Team

Our mix of personalities and skills combine to give you a memorable and knowledgeable experience. We strive to put the customer first and create an excellent customer experience every time.

Martin Heffernan

Martin has been in the industry since 1976, first as a plumber, then in retail and wholesale and working with Hansgrohe since 1989. A family man, a qualified yoga teacher, and a mad keen cyclist. Martin thrives on the customer interaction and design aspect of the business. It allows us to be creative with our client’s dreams.

Jeff Lewis

Jeff has been in the plumbing industry for 35 years and is a Registered Craftsman Plumber and Gasfitter. Jeff has worked with Hansgrohe for over 25 years. A family man at heart, Jeff is also an avid Rugby and Cricket fan and a rugby referee.